Your personal IT Guy is at the heart of our unique 'Techplan' support service. elevatePC's 'Techplan' has been proven to provide our clients with the most flexible and cost effective IT support solution available. Once we have agreed what level of 'Techplan' service is best for you, we assign one of our experienced and industry-certified IT engineers to be your personal 'IT Guy'. He can be scheduled in for regular visits, or simply called upon when required.
understands your business
and maintains personal knowledge of your business, your systems, your staff and your expectations. He will blend in and feel like one of your team. He will not bamboozle with technobabble.
recommends and implements solutions
and proactively and independently recommends and quotes for solutions as and when your business requires them. He will openly and honestly advise you whether your best option is to buy from elevatePC or from a third party. If the best option is to use a third party he will help you negotiate with them.
is easily contacted - 24 hours/day
and is available on his mobile, direct line, SMS, or email whenever he is on duty (as long as he is not with another client). Your IT Guy is keen to help whenever he can, but if he can't pick up your call, his backup team are there, ready and able to respond instantly.
has proven expertise
and has extensive industry experience and will hold at least one certification from Microsoft, Cisco, or other major industry player.