Boise IT Support Services

Elevate PC is one of Idaho’s leading IT support and IT outsourcing service providers,combining highly skilled engineers with efficient operating systems and ‘white glove’ IT support. We deliver tailored IT support solutions across a broad range of technology sectors and maintain partnerships with many of the world’s leading manufacturers including Microsoft, Avaya, and Cisco.

At Elevate PC customer service and support are at the core of our business. Our clients have found that our flexible IT support solutions provide them with the most cost effective IT support service available in Boise.

Ideally located in various parts of Boise and Meridian, we provide IT support in the Treasure Valley with a guaranteed 2 hour response time for critical issues. Our IT support helpdesk is available 24/7 for all support queries – the majority of which can be resolved remotely without the need for an engineer site visit.

Key benefits of Elevate PC Support

Personal IT Guy and support team

We assign one of our certified IT support engineers as your personal IT guy. With an in-depth knowledge of your business and its systems your IT guy, backed up by a team of IT specialists, will proactively recommend and implement solutions to enhance your IT infrastructure.

Read more about your IT Guy

Flexible IT Support

Businesses don‘t all operate the same way so ‘out of the box’ solutions cannot always deliver the right levels of business it support. Our support packages are tailored to meet your business requirements and can be easily scaled up as your business grows.

We‘ve found flexible approach provides our clients with the most cost effective IT support solution available.

Read more about our Flexible IT Support contracts

 

24/7 Support and Rapid Response

Our IT support team are available 24 hours a day, 7 days a week to respond instantly to your support calls. For critical issues requiring on-premises support one of our IT technicians will be on-site within a guaranteed response time.

IT Support Help-desk

Our IT support desk is manned by experienced technical engineers who excel in troubleshooting IT issues for both hardware and software. Over 90% of telephone support queries we receive can be fixed remotely without the need for an engineer visit.

Read more on our Remote IT Support service

 

Proactive and Preventative approach

The Elevate PC Proactive Warning Service monitors your company‘s IT systems and infrastructure 24hrs a day, 7 days a week and alerts our IT support team if any impending issues are detected. More often than not, this allows us to fix a problem before it actually becomes one.

Read more on our Proactive Warning Service

 

Spares and Loan equipment

Whether it‘s additional desktops, monitors or printers, for a temporary increase in staff or emergency hardware breakdowns, we have a supply of equipment, parts and accessories on hand for immediate implementation.

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